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X-WR-CALDESC:Events for Orange County Dental Society
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DTSTART;TZID=UTC:20260610T180000
DTEND;TZID=UTC:20260610T200000
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CREATED:20260205T035314Z
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UID:465-1781114400-1781121600@ocds.org
SUMMARY:Implementing a Workplace Violence Prevention Plan for the Dental Practice & When the Front Office Walks Out: One Doctor’s Case for Remote Staffing
DESCRIPTION:1 Core CE and 1 20% CE \nImplementing a Workplace Violence Prevention Plan for the Dental Practice \nThis course equips dental professionals with a clear understanding of the fundamental requirements of California’s new Workplace Violence Prevention law. Participants will learn what is required to create and implement a comprehensive Workplace Violence Prevention Plan (WVPP) tailored to the unique challenges of dental practices. \nThe program will also cover best practices under California law to ensure compliance with the Cal/OSHA workplace violence prevention standard and maintain a safe environment for employees and patients. \nLearning Objectives: \n\nUnderstand the legal requirements for workplace violence prevention under California law and Cal/OSHA standards.\nIdentify potential risks and warning signs of workplace violence specific to dental practices.\nThe importance of developing and implementing an effective Workplace Violence Prevention Plan (WVPP).\nLearn best practices for responding to workplace violence incidents\, including reporting and follow-up procedures.\n\n  \n\n\n\n\n\n\n\nMichael Rossiter\, JD\n\n\nAbout the Speaker \n\n\n\n\n\n\n\n\nMichael J. Rossiter\, a partner at Scott & Whitehead\, is licensed to practice law in California and Utah. He represents and advises employers in all areas of employment law\, including harassment\, discrimination\, retaliation\, employment agreements\, wage and hour issues\, and employment policies. For the past several years\, Mr. Rossiter has conducted harassment prevention training\, reflecting his dedication to fostering harassment-free workplaces. \n\n\n\n\n\n\n\n\n\nWhen the Front Office Walks Out: A Case Study in Remote Staffing\, Practice Continuity\, and Patient Experience \nCourse Introduction \nFront office turnover can bring a dental practice to a standstill. When the people who answer the phones\, manage the schedule\, verify insurance\, follow up with patients\, and keep administrative systems moving suddenly leave\, the impact is immediate: missed calls\, delayed follow-up\, frustrated patients\, overwhelmed clinical teams\, and lost production. \nIn this case-based course\, Dr. Josh Solomon will share how his practice navigated a significant front office staffing disruption and rebuilt operational stability using a remote front office model. The discussion will explore what worked\, what was challenging\, and what other practices can learn from the experience. \nParticipants will gain a practical understanding of how remote administrative support can be structured\, what responsibilities can be handled outside the physical office\, and how to maintain accountability\, communication\, HIPAA awareness\, and patient trust. The course will also address common concerns around team buy-in\, patient satisfaction\, workflow integration\, and hiring the right remote team members. \nThis session is designed to provide an honest\, peer-led look at remote staffing as one possible strategy for improving practice continuity\, reducing administrative strain\, and supporting a consistent patient experience. \nCourse Objectives \nBy the end of this course\, participants will be able to: \n\nIdentify the operational impact of front office turnover on scheduling\, patient communication\, insurance workflows\, billing follow-up\, team morale\, and practice continuity.\nEvaluate which front office responsibilities may be appropriate for remote administrative support\, including scheduling\, insurance verification\, patient communication\, billing support\, and administrative follow-up.\nDescribe key HR considerations for hiring\, onboarding\, and managing remote front office team members\, including communication skills\, accountability\, HIPAA awareness\, technology comfort\, and performance expectations.\nApply practical strategies for integrating remote staff into existing practice workflows\, including communication systems\, task handoffs\, escalation protocols\, documentation\, and team alignment.\nDiscuss how remote front office support can affect patient experience and satisfaction\, including responsiveness\, personalization\, trust\, continuity\, and quality of communication.\n\n\n  \n \nDr. Joshua Solomon \nAbout the Speaker \nDr. Joshua Solomon is a second-generation pediatric dentist and has been in practice in Livermore\, California\, for 20 years. He is a graduate of the University of the Pacific with a B.S. in Biological Sciences and a D.D.S. Following dental school\, Dr. Solomon completed an additional 2-year specialty residency at the University of Texas Dental Branch – Houston and a Master’s program in conjunction with the Department of Oral-Biomaterials. He is a Diplomate of the American Board of Pediatric Dentistry and a Fellow of the American College of Pediatric Dentistry. \nWhen not treating patients in his office\, Dr. Josh is an internationally recognized speaker and clinical instructor. Dr. Solomon is the owner/director of the Bioclear Pediatric Learning Center and the Dental Specialty Training Center. The center was designed to provide small-group\, hands-on courses in advanced restorative techniques for pediatric and general dentists. He serves as a product evaluator and key opinion leader for many national and international dental companies. \n\n  \n\n \nChristine Sison \nAbout the Speaker \nChristine Sison is the CEO/Founder of Swiss Monkey. Swiss Monkey specializes in connecting dental practices with remote professionals\, providing a suite of cutting-edge technology-driven tools to increase practice performance. Ms. Sison has built and managed a dental practice for over 10 years and has her Bachelor of Neurobiology from UC Berkeley and a Master of Health Policy and Management from the Harvard School of Public Health. Prior to her work in dentistry\, she conducted brain tumor research at University of California\, San Francisco\, assisted in the integration of information technology into clinics and hospitals\, and later led the development of community-wide healthcare systems\, including telemedicine efforts. \n\nMembership is being verified. You will receive 2 confirmation emails with the GoToWebinar link from Makayla Fowler (mak@harbordentalsociety.org) 24 hours before the class and 1 hour before the class. If you do not receive your first confirmation email\, please contact us at (714) 634-8992. This course will not be recorded. \n\n\n  \n 
URL:https://ocds.org/event/june-10/
LOCATION:CA
CATEGORIES:CE,Webinar
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